Flexible holiday deposit, refunds and cancellations policy for 2020

Tuesday 21 July, 2020

The current pandemic is having a profound effect on all our lives

We know how important it is for our guests both to feel safe at BlackRock Ski Lodge during their stay and to have complete clarity about our updated terms and conditions of booking. This blog outlines the changes we've made for guests booking after 31 May 2020.


Our chalet cleaning and hygiene policy

Firstly, we have changed our check-in and check-out times. Check-in is now at 5 pm on the first day of your booking and check-out is at 9.30 am. This is to allow us a full 8-hours for a deep clean of the Lodge.

Our change-over clean will include all the things you would normally expect. All bed linen will be changed, all rooms cleaned and fully aired. In addition, we will also meticulously clean all hard surfaces and touchpoints such as handles, taps, remote controls and so on.

We are following all the recommendations for self-catered properties and for hygiene reasons have removed certain decorative pillows and soft furnishing items.

Our COVID-19 Booking, Deposit and Cancellation Policy

Late bookings and flexibly policies

We appreciate how difficult it is for our guests to plan given the changing nature of the health crisis and the potential for updates to Government travel policies and restrictions. We understand the need for late bookings and later cancellations and more flexible chalet holiday policies.

For the remainder of Summer 2020 and for Winter 2020/21 bookings made after 31 May 2020, we have updated our booking policy so that guests have more flexibility and certainty about which payments we take are fully refundable.

Refundable deposits

Securing your booking for our luxury chalet in les Houches. We ask guests to provide a deposit of 30% of the total value of their booking to secure their stay. In the event of changes to French, UK or your/other relevant governments’ travel restrictions making it impossible for you to travel, then we will fully refund your deposit.

Final payments

The balance payment for your booking would normally be payable 10 weeks in advance of your stay. During the current health crisis, we have reduced that timeline to four weeks. Meaning you only have to pay the balance of your booking one month before you travel.

Last minute travel or health restrictions

If there are changes to French, UK or your/other relevant governments’ travel advice/restrictions relating to Covid-19 during the four weeks following your final payment and before your visit which make it impossible for you to travel then we will refund you in full.

What is happening in Les Houches and Chamonix?

We will update this blog regularly and at the time of writing [21 July 2020] we are delighted to say that summer activities in both les Houches and the rest of the Chamonix valley are in full swing.

Visitors are welcome and the majority of the activities you might hope to enjoy are available.

Mont Blanc Natural Resort lift openings
– there is a full programme of lift openings including the iconic Aiguille du Midi lift, Brevent and Flegere as well as the Panoramic du Mont Blanc. Numbers per cabin are reduced and the wearing of a mask is mandatory on all lifts (with temperature tests also in place for access to the Aiguille du Midi).

Public transport
– buses and trains are in operation as usual for travel up and down the Chamonix valley and into neighbouring Switzerland. Again, it is mandatory to wear a mask when travelling on public transport.

The running, cycling and hiking trails are open and fresh air and mountain views await you.

Climbing, mountaineering and other active sports are also possible, and you can make plans with your friends, or with your guide, as normal. Rest assured that visitors have quickly adapted their approach to maintaining social distancing whilst out and about.

Bars and restaurants – these are all open following the new social distancing rules and with staff wearing masks. If you are seated at your table either inside or out at a bar or restaurant then you need not wear a mask. If you need to access the establishment or its toilet facilities, then you are required to wear your mask whilst doing so.

Nightclubs – these remain closed given the difficulty with maintaining social distancing.

Shops, banks and the post office – these are all offering their normal service, but you will be required to wear a mask whilst you are there. For banks and the post office then it is advised to carry your own pen as well as these are no longer provided!

In addition, the French Government has just made it mandatory to wear a mask at all times when you are in a public space and the authorities are imposing fines for non-compliance.

Our commitment to our guests

We want you to enjoy your stay with us in every way. If you have any particular concerns about any of our late booking, cancellation or refund policies then please do not hesitate to get in touch.

Similarly, if you have any specific requirements raised by the current pandemic then please do not hesitate to ask for our help and we will do our utmost to accommodate you.

You will find our full Terms & Conditions of Business here.

Find out more about summer activities for 2020 in Chamonix.

Tuesday 21 July, 2020