Our privacy policy


Why we have a Privacy Policy

We have developed this privacy policy to demonstrate our commitment to the privacy of your data and to comply with our obligations under the EU General Data Protection Regulations (GDPR). Personal data is information, or any combination of separate pieces of information, that could be used to identify you.

It is our policy to limit the information we collect to only the minimum required to complete any request you submit via our website.

We will not seek to collect any sensitive information: sensitive information includes a number of types of data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, or criminal record.

By providing your personal data to us, you agree that we can use your personal data in accordance with this policy. Please ensure that you understand the policy and read it in its entirety.

Who we are
BlackRock Ski Lodge Ltd registered address: The Old Farm House, Millcombe, Blackawton, Totnes, Devon TQ9 7AE
How we collect information from you

We collect information from you when you:

  • Make an enquiry about the accommodation and services we provide
  • Make a booking and enter into a contract for the supply of accommodation and associated services we provide
  • Sign up to receive our newsletters or marketing communications
The type of information we collect

You may be asked to submit personal information when you make an enquiry, make a booking request, make a booking or register for our newsletter.

We need to know basic personal data in order to provide you with our services and to claim our right to be paid for those services in accordance with our terms and conditions of business [include link].

We will not collect any personal data from you that we do not need and will collect only the information required and any other information provided by you in email messages or attachments in order to fulfil your requests. This may include but is not limited to:

  • name
  • e-mail address
  • postal address
  • phone number billing information for the purpose of: taking deposits, holding credit card information for security deposits, other payments for goods and services you request
  • information relevant to our delivery of your booking for accommodation and associated services
How we use your information

We will always have a lawful basis for using your personal data and this will fall into one of these categories:

  • Because it is necessary for us to complete your booking and deliver the accommodation and associated services you have bought from us
  • Because you have consented to the use of your personal data, for example by subscribing to our newsletter or marketing communications
  • Because it is on our legitimate interest to do so
  • For internal record keeping
  • To improve the products and services we offer you.
Who has access to your information
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
Sharing your personal data

Your personal data will only be shared with third parties, including other data controllers (who are subject to the same data protection rules as us), when it has been explicitly requested by you or where it is necessary for the delivery of the services you have requested from us or where you first give us your prior consent.  We may need to share your data with our agents, suppliers and contractors.  For example, we may ask a supplier to send out newsletters on our behalf, or to maintain our database software, or to provide you with an airport transfer or other travel services.

Our website does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Your choices

If you have consented to receive marketing information from us then you may unsubscribe from our newsletter or update your marketing preferences at any time using the links that appear in our newsletters or by contacting us at blackrockskilodge@me.com.

Our newsletter is built, sent and analysed by MailChimp. MailChimp is a data processor in the USA. It gathers statistics on email opening, location and clicks using their technologies. MailChimp participates in and has certified its compliance with the Privacy Shield framework and it treats all personal data received from EU member countries under the Privacy Shield framework. Further details about MailChimp’s Privacy Policy and compliance can be seen here.

Security
Only authorised personnel are provided access to personally-identifiable information and these employees are required to agree to ensure confidentiality of this information.
Changes to our Privacy Policy
We may from time to time update this privacy policy to reflect the needs of our business and customer feedback. We encourage you to periodically review this statement to ensure you remain informed about how we are protecting your information.
Consent
By continuing to use this website and by providing any personal data (including sensitive personal data) to us via the website or email addresses provided on the website, you are consenting to our use of your personal data as set out in this Privacy Policy.  Please do not send us any personal data if you do not want that information to be used by us in this manner.
Your rights

If at any time you believe the information we process on you is incorrect you can request a copy of this information and have it corrected or deleted. You can contact us at blackrockskilodge@me.com In the event that you have a complaint about how we have handled your personal data. If you are not satisfied with our response or believe we are not processing your personal data legally you can complain to the Information Commissioner’s Office (ICO).

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any sensitive personal data but does include the likes of your name, home or business address, email address and telephone number.

A full list of your rights under GDPR is as follows:
  1. The right to access the personal data we hold on you.
  2. The right to correct and update the personal data we hold on you.
  3. The right to have your personal data erased.
  4. The right to object to processing of your personal data.
  5. The right to data portability.
  6. The right to withdraw your consent to the processing of data at any time.
  7. The right to object to the processing of personal data where applicable.
  8. The right to lodge a complaint with the Information Commissioners Office.